Privacy Policy
We're committed to protecting your privacy and being transparent about how we handle your personal information. This policy explains our practices in plain language.
Information We Collect
When you use our financial education services, we collect information that helps us provide better support. This includes details you share directly with us and some technical information about how you use our platform.
Personal Information You Provide
- Contact details like your name, email address, and phone number
- Business information including company name and industry type
- Learning preferences and program interests
- Payment information when you enroll in paid programs
- Communication records from our interactions
Automatically Collected Data
Our website collects standard technical information to improve your experience. This includes your IP address, browser type, device information, and how you navigate through our content. We use cookies to remember your preferences and provide personalized recommendations.
How We Use Your Information
Your information helps us deliver relevant educational content and maintain our relationship with you. We're focused on providing genuine value rather than overwhelming you with unnecessary communications.
- Delivering educational programs and learning materials
- Sending relevant updates about financial education opportunities
- Improving our course content based on student feedback
- Processing payments and managing your account
- Responding to your questions and providing support
- Meeting legal requirements and protecting against fraud
Australian Privacy Laws
zelivosara operates under the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. We ensure your personal information is handled according to Australian standards, including proper collection, use, disclosure, and security measures. You have specific rights under Australian law that we fully respect and support.
Sharing Your Information
We don't sell your personal information to third parties. When we do share information, it's for specific reasons that benefit your learning experience or meet legal requirements.
Service Providers
We work with trusted partners who help deliver our services. This includes payment processors, email service providers, and technical support teams. These partners can only use your information for the specific services they provide to us.
Legal Requirements
Sometimes we're required to share information to comply with Australian laws, respond to legal proceedings, or protect the safety of our students and staff. We'll only share what's necessary and will notify you when legally permitted.
Your Rights and Choices
You have control over your personal information. Under Australian privacy law, you can request access to what information we hold about you, ask for corrections, or request deletion in certain circumstances.
- Access your personal information and request copies
- Correct inaccurate or outdated information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner
- Withdraw consent for certain types of data processing
To exercise these rights, contact us using the details below. We'll respond within 30 days and work with you to address your concerns promptly.
Data Security
Protecting your information is a priority for us. We use industry-standard security measures including encryption, secure servers, and regular security audits. Our team receives ongoing training about data protection best practices.
Technical Safeguards
Your data is stored on secure servers with multiple layers of protection. We use SSL encryption for data transmission, regular backups, and access controls that limit who can view your information. Payment information is processed through certified secure payment systems.
Staff Training
Our team understands the importance of privacy. All staff members sign confidentiality agreements and receive regular training about handling personal information responsibly. Only authorized personnel can access student records.
Data Retention
We keep your information only as long as necessary to provide our services and meet legal requirements. Student records are typically maintained for seven years after course completion to support ongoing learning and meet educational standards.
Retention Periods
- Student enrollment records: 7 years after course completion
- Financial records: 7 years as required by Australian tax law
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
- Support communications: 3 years after resolution
International Data Transfers
Some of our service providers operate outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy according to Australian standards.
We only work with providers who demonstrate strong privacy protections and have agreements in place that require them to handle your information according to Australian privacy principles.
Cookies and Tracking
Our website uses cookies to improve your experience and help us understand how our content performs. You can control cookie settings through your browser, though some features may not work properly if you disable certain cookies.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Analytics cookies to understand how you use our site
- Preference cookies to remember your settings
- Marketing cookies to show relevant content and measure effectiveness
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current and accurate. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
Minor updates, like clarifying existing practices or updating contact information, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our team is committed to addressing your concerns promptly and transparently.
This Privacy Policy is effective as of March 2025 and was last updated on March 15, 2025.